Eastern Iowa Health Center Locations

This used to be a great place. I swear it's run like a man owns and run it now.

The automated answering sucks. Almost 20 minutes to get a live person because I keep hanging up and calling back since the AI clearly can't understand. The person who is on call during lunch and after hours needs something else to do because answering the phone and being polite is your job.

Appointments are canceled frequently the day before or day of and the patient is blamed for it. Why would I cancel an appointment I waited MONTHS for?

Sometimes you can hear staff conversations and they are talking about each other, patients, or both. I can see why the turnover rate is high, as it's different people every time I come in. Maybe get some male nurses in there to balance out the drama.

Some of staff is super nice so I can say that's a positive. Also, advocate and speak up for yourself. DON'T let them over talk you and minimize your concerns just so they can get you in and out. No one told them to overbook/overlap appointments.

Multiple complaints this year already about the answering service. EIHC replied to a comment 3 months ago saying they got rid of the answering service due to the large volume of complaints. I called today and got an answering service who couldn't help me schedule an appointment. The lady told me to drive to EIHC if I wanted to make an appointment! What is the point of having an answering service who can't help your patients? They can't do anything with appointments then can they help you with medical records or questions? If not what good are they? Just take your message down? It's less rude to just send me to voicemail.

Mary Boska is fabulous. I was referred here by a friend, who is a patient of hers. I couldn't be more pleased by the care I receive. She is very through and I feel she truly cares about my well being. She is definitely an asset to this clinic.

Eastern Iowa women’s health is horrible. Appointments are canceled by them but then in notes on my chart they blame the patient for not keeping up a/ appointments. You make it to your appointment early only to be waiting 30+ mins to be seen. They claim they call with updates on your visit yet I don’t see any calls nor have vm. I was told I had gdm basically a month after the glucose test and the dr acted like they had called n told me when I’d been scheduled multiple appointments prior and could have easily been told this face to face. I haven’t seen the same dr twice and when I go for appointments no one knows whats what,
they’re asking me!!!!! After all this I wanna be referred elsewhere they are absolutely horrible in that place.

Very happy with care been going here 6 yrs. Here met new N. P. CARE WASN'T good. Nurse was awesome